To maintain platform trading order, ensure user fund security, and enhance trading experience, the platform has established this “C2C User and Merchant Code of Conduct.”
All users and merchants participating in C2C transactions must comply with this code.
The platform reserves the right to take measures against accounts based on the severity of violations, including but not limited to warnings, trading restrictions, account freezing, deduction of security deposits, and revocation of merchant qualification.
1. Scope of Application
This code applies to:
- All C2C regular users
- All C2C merchants (advertisers)
- All activities conducted through the platform’s C2C transactions
2. Basic Trading Principles
All users must comply with the following principles when participating in C2C transactions:
1. Real-Name Trading Principle
- Users must complete platform identity verification (KYC)
- Payment accounts must match the verified real-name account
- Use of other people’s accounts or third-party accounts for trading is prohibited
Violations include:
- Using someone else’s bank card
- Using third-party payment accounts
- Acting as a proxy for payment or receipt
2. On-Platform Trading Principle
All transactions must be completed within platform orders.
Prohibited behaviors include:
- Guiding users to trade off-platform
- Trading via Telegram, WeChat, WhatsApp, etc.
- Bypassing platform orders
Such behaviors are considered serious violations.
3. Honest Trading Principle
Both parties must:
- Pay the order amount as agreed
- Complete the transaction within the order timeframe
- Not cancel orders maliciously
4. Fulfillment Responsibility Principle
Both buyers and sellers must fulfill their trading obligations:
Buyers must:
- Complete payment within the order time
- Click “Paid” after payment
Sellers must:
- Release coins promptly upon confirmation of payment
- Not delay maliciously
5. Legal Compliance Principle
The platform strictly enforces AML/CFT risk control requirements.
Prohibited:
- Money laundering
- Fraud
- Illegal fund transactions
- Gambling-related funds
The platform reserves the right to freeze accounts suspected of illegal activities.
3. C2C User Code of Conduct
1. Buyer Conduct
Buyers must:
- Use their own verified real-name account for payment
- Complete payment within the order time
- Click “Paid” after completing payment
Prohibited behaviors:
- Clicking “Paid” without payment
- Using someone else’s account for payment
- Modifying the payment amount
- Placing malicious orders
If the following occurs:
- Clicking “Paid” without payment
- Maliciously delaying payment
The platform may restrict trading privileges.
2. Seller Conduct
Sellers must:
- Release coins after confirming receipt of payment
- Fulfill orders according to conditions
- Respond to orders in a timely manner
Prohibited behaviors:
- Releasing coins before payment is confirmed
- Maliciously delaying coin release
- Maliciously canceling orders
3. Order Communication Conduct
Users must maintain polite communication in orders.
Prohibited:
- Verbal abuse
- Threats
- Fraudulent messages
The platform may impose penalties based on chat records.
4. C2C Merchant Code of Conduct
As liquidity providers on the platform, C2C merchants have higher trading responsibilities.
1. Merchant Basic Obligations
Merchants must:
- Provide truthful advertisement prices
- Ensure advertisement quantity is accurate
- Fulfill orders according to ad conditions
- Respond to orders promptly
- Provide stable trading services
2. Advertisement Publishing Rules
When posting advertisements, merchants must:
- Ensure the advertisement price is truthful
- Ensure the advertisement quantity is accurate
- Provide accurate payment methods
Prohibited behaviors:
- Posting false advertisements
- Posting prices that cannot be executed
- Placing orders without assets
The platform has the right to remove abnormal advertisements.
3. Order Processing Rules
Merchants must:
- Process orders within the specified time
- Complete transactions on time
- Not modify prices after an order is established
4. Customer Service Requirements
Merchants should:
- Maintain good service attitude
- Respond quickly to users
Recommended response time:
- Order response ≤ 10 minutes
5. Prohibited Behaviors
The following are considered serious violations:
1. Off-Platform Transactions
Includes:
- Guiding users to trade off-platform
- Completing transactions via social software
Penalties:
- Trading privileges suspension
- Revocation of merchant qualification
2. Malicious Order Cancellation
Examples:
- Repeatedly canceling orders
- Accepting orders but not fulfilling
Penalties:
- Trading restrictions
- Lowering merchant ranking
3. Fake Payment
Examples:
- Clicking “Paid” without payment
- Providing fake transfer screenshots
Penalties:
- Account freezing
- Permanent ban
4. Malicious Dispute
Examples:
- Filing disputes without reason
- Using disputes to delay transactions
The platform will impose penalties as appropriate.
5. Fund Risk Behavior
Examples:
- Using illegal funds
- Involving fraud-related funds
The platform will freeze accounts and cooperate with law enforcement.
6. Abnormal Trading Behavior Management
The platform monitors the following indicators:
1. Order Cancellation Rate
If a user’s cancellation rate is too high, the platform may:
- Restrict trading
- Suspend order privileges
2. Merchant Transaction Rate
If a merchant’s transaction rate is too low, the platform may:
- Reduce advertisement weight
- Restrict advertisement posting
3. Dispute Rate
If the dispute rate is too high, the platform may:
- Suspend trading privileges
7. Merchant Security Deposit System
Merchants are required to pay a security deposit.
Purpose:
- Guarantee trading risks
- Protect user funds
In case of violations, the platform may:
- Deduct the security deposit
- Revoke merchant qualification
8. Penalty Mechanism
Based on the severity of violations, the platform may take the following measures:
- Warning
- Restrict advertisement posting
- Restrict trading privileges
- Freeze accounts
- Deduct security deposit
- Revoke merchant qualification
- Permanent ban
9. Platform Arbitration Rules
In case of trading disputes, users may submit a complaint.
The platform will base its decision on:
- Order records
- Chat records
- Payment proofs
The platform’s ruling is final.
10. Rules Update
The platform reserves the right to adjust these rules based on market conditions and regulatory requirements.
Updated rules will be published in platform announcements.