This rule only applies to the CNY trading zone
To create a fair and secure trading environment and enhance user experience, this rule shall take effect from the date of publication and may be amended or improved from time to time. The updated rules shall take effect from the date of announcement.
All users must comply with anti-money laundering (AML) principles:
- Users must strictly follow the platform’s requirements for identity and account verification to ensure that all accounts used on the platform are legally registered and used by themselves;
- When a user triggers the platform’s AML risk warning, they must actively cooperate with the platform’s AML verification work and provide relevant supporting materials as required (specific measures shall be subject to the platform’s risk control review requirements at the time);
- If a user triggers an AML risk warning but does not cooperate with the platform’s verification process, the platform has the right to restrict all or part of their account functions.
Buyer Guidelines:
- You must select a payment method supported by the seller and complete the payment within the specified time according to the amount shown on the order page. After payment, you must click “I have paid”;
- You must use a payment method that has been verified in your real name. Unless agreed by the seller, the platform does not support non-verified payments;
- Unless otherwise stated in the transaction terms, any fees charged by the payment service provider shall be borne by the buyer. The buyer must ensure that the total amount received by the seller matches the total amount of the order as stated in the transaction terms;
- Do not click “I have paid” if the payment is not completed or not made. Doing so constitutes malicious order blocking, which may result in restrictions on certain account functions;
- Unless both parties have explicitly agreed via AstralX C2C chat before the transaction, the buyer shall bear all fees charged to the payment account, and the seller shall bear all fees charged to the receiving account;
- You must select a real-time payment method. For transfers exceeding 50,000 CNY, please split payments to ensure timely receipt. If a non-real-time payment method is chosen, prior approval from the seller is required;
- Do not include sensitive terms such as BTC, cryptocurrency, or buying coins in payment remarks;
- If you have completed the transfer and clicked “I have paid” but the seller does not release the coins within the specified time, you may contact platform customer service to file a complaint. If your actions fully comply with platform regulations and you provide relevant legal evidence, the platform will process it promptly and determine that the assets belong to you.
Note: Non-real-time payment methods currently include: Alipay to bank card, WeChat to bank card, Alipay to fast payment, A platform payment to B platform, single transfers exceeding 50,000 CNY between 17:00–09:00, etc. The specific types of non-real-time payment methods will be adjusted according to changes in payment channel operations.
Seller Guidelines:
- The receiving account information you use must match your verified identity information on the platform;
- After receiving full payment from the buyer and verifying it, coins must be released within 30 minutes;
- Unless otherwise specified by the platform, you may not request the buyer/customer service to cancel the order without the buyer’s consent;
- Unless otherwise specified by the platform, you may not dispute the price of an already created order without the buyer’s consent;
- If you have pending orders or disputes with the buyer, please ensure your contact information (the phone number linked to the platform) is available. If an order is under complaint, monitor the progress and respond promptly.
Risk Disclaimer:
- You fully understand that C2C trading carries high risks, including but not limited to large fluctuations in digital assets, high counterparty credit risks in C2C transactions, and high regulatory risks in fiat transactions;
- You have sufficient investment knowledge and experience and are capable of bearing the risks of C2C trading, and you agree to independently bear all risks arising from C2C transactions;
- Before engaging in C2C transactions, you have read and understood these rules, the Terms of Use, and all relevant AstralX platform regulations, and have consulted relevant professionals, making decisions based on their advice and your own judgment regarding whether and how to conduct C2C transactions;
- The platform is not the actual counterparty in C2C transactions. Any disputes arising between users in C2C trading are unrelated to the platform. The platform has the right, but not the obligation, to facilitate dispute resolution, and has no obligation to any party for any liabilities (including but not limited to compensation);
- You agree and authorize the platform to take reasonable measures (including but not limited to canceling transactions or restricting account functions under certain circumstances) according to these rules, the Terms of Use, and relevant AstralX platform regulations to protect the legitimate rights of you, the platform, and other users;
- You agree that, except for deliberate or gross negligence by the platform, including but not limited to hacker attacks, power outages, or unavoidable technical failures, the platform shall not be responsible for any losses incurred during C2C transactions or use of services under these rules, to the maximum extent permitted by law;
- The platform has the right, at its sole discretion and without notice, to immediately restrict, suspend, or block your account or access to the platform if any of the following occur:
- We have reason to believe you are violating or may be violating these rules;
- We consider it necessary to protect other users from danger or financial loss;
- We determine that your use of the platform may adversely affect other users’ use of the services or prevent them from enjoying the services;
- If a violator uses obscene language, insults, extortion, harassment, threats, or otherwise infringes or attempts to infringe the legitimate rights of other users (such as privacy, image, or intellectual property rights) during communication with other users, or collects personal information of other users for dissemination on the internet or personal attacks.
- You acknowledge that our decisions to take certain actions (including restricting services, suspending, or closing your account or wallet) may be based on confidential standards essential to our risk management and security protocols. You agree that AstralX has no obligation to disclose details of its risk management and security procedures;
- Once the cause for suspension no longer exists, we will lift the suspension as soon as possible. However, we are not obliged to notify you when the suspension is lifted (if any).
| Buyer Abnormal Behavior | Handling Measures |
| 1. The buyer cancels the order after it has been created. | If the buyer cancels orders 3 times in a single day, the system will restrict the buyer’s purchase functionality. |
| 2. After the order is created, the system automatically cancels the order due to payment timeout. | If this occurs 3 times in a single day, the system will restrict the buyer’s purchase functionality; if triggered 5 times consecutively, additional functions of the buyer’s account will be further restricted. |
| 3. Clicking “I have paid” without making the payment. | 1.The seller has the right to request the cancellation of this order. 2.For a first violation, fiat trading permissions will be frozen until review, an online warning will be issued, and the permissions will be restored 24 hours after the issue is resolved. 3.For three or more violations, fiat trading permissions will be frozen for one month (depending on the severity, penalties may be escalated up to a permanent freeze of fiat trading permissions). |
| 4. Failure to make payment to the receiving account specified on the seller’s order details page. | The seller has the right to request the cancellation of the order. The digital assets will be returned to the seller, and the buyer will bear the risk of making a wrong payment. |
5. Failure to make payment to the account provided by the seller in the order chat window, which must match the real-name verified account. | The seller has the right to request the cancellation of the order. The digital assets will be returned to the seller, and the buyer bears the risk of making an incorrect payment. |
| 6. Clicking “I have paid” before making the actual payment. | The seller has the right to choose to either complete the transaction or cancel the order after a 1. If the seller chooses to complete the transaction, the seller must release the digital assets within 30 minutes after receiving full payment. 2. If the seller chooses to cancel the order, the seller must complete the refund within 60 minutes after the order dispute, and the digital assets will be returned to the seller. 3. For a first violation, a warning will be issued; for repeated violations, fiat trading permissions may be frozen depending on the circumstances. |
| 7. Payment not made using the account that matches the platform-verified real name. | 1. The seller has the right to refuse the transaction. The seller can complete a refund within 24 hours after receiving the payment, and the digital assets will be returned to the seller. If the account used is a corporate account, payment using a corporate account (regardless of whether the legal representative’s name matches the verified user’s real name) is still considered non-real-name payment. If this behavior is reported, the first violation will result in the freezing of fiat transaction privileges until reviewed online, and an additional 24-hour freeze will apply. For 2 or more violations, fiat privileges will be frozen for 7 days (depending on severity, penalties may be increased up to permanent freezing of fiat privileges). |
| 8. Payment is made within the order’s specified payment time, but the order is canceled: (1) The buyer has completed full payment, but the order is either voluntarily canceled by the buyer or automatically canceled by the system due to timeout; (2) The buyer has completed partial payment, but the order is either voluntarily canceled by the buyer or automatically canceled by the system due to timeout. | If the order is voluntarily canceled by the buyer or automatically canceled by the system due to timeout, the seller has the right to choose to continue the transaction or refund and not complete the order: 1. f the seller chooses to continue the transaction:Ordinary seller:** The seller can find the previous buyer in the self-selected area and re-sell an order of the same quantity. The buyer does not need to pay again. After the buyer clicks “Paid,” the seller should release the assets according to the order’s specified release time.Advertiser seller:** The buyer can find the previous seller in the self-selected area and repurchase an order of the same quantity. The buyer does not need to pay again. After the buyer clicks “Paid,” the seller should release the assets according to the order’s specified release time. 2. If the seller chooses to cancel the order: The seller must complete the refund within 60 minutes after receiving feedback from the platform or the buyer. The digital assets will be returned to the seller. ；‘【If the seller does not actively cooperate with the refund, relevant rules regarding the acquisition of unjust enrichment will be enforced. |
| 9. If partial payments are made and the buyer clicks “Paid” before completing all transfers: | If the buyer communicated with the seller in advance and the seller allowed the action: The seller should continue to complete the order. If the buyer did not obtain the seller’s consent or did not communicate with the seller: The seller has the right to choose to continue the transaction or cancel the order and refund. If the seller chooses to continue the transaction: The seller must release the assets within 30 minutes after receiving all payments. If the seller chooses to cancel the order: The seller must complete the refund within 60 minutes after receiving payment, and the digital assets will be returned to the seller. |
| 10.Payment amount does not match the order amount. | 1. If the payment amount exceeds the order amount, the order will be completed, and the seller must refund the excess amount within 60 minutes of receiving the payment. 2. If the payment amount is less than the order amount, the seller has the right to choose to either complete the transaction or cancel the order and refund the payment.If the seller chooses to complete the transaction, the order will be processed based on the actual payment amount and completed accordingly. If the seller chooses to cancel the order, the seller must refund the payment within 60 minutes of receiving it, and the digital assets will be returned to the seller. |
11.If the buyer clicks “I have paid” but the seller does not receive the payment within 1 hour: | 1.Except when the buyer’s payment method has been pre-approved by the seller, the seller has the right to either complete the transaction or cancel the order and refund the payment.If the seller chooses to complete the transaction, the seller must release the digital assets within 30 minutes of receiving the payment.If the seller chooses to cancel the order, the seller must refund the payment within 60 minutes, and the digital assets will be returned to the seller. 2.If the seller is a verified advertiser and cannot contact the buyer within 10 minutes after an appeal, and it is verified that the seller has not received the payment, the appeal officer will prioritize canceling the order within the advertiser’s asset coverage. |
| 12.After the payment is received, the seller’s receiving account cannot verify the real-name information of the payment. | 1.If it is verified that the buyer’s payment account matches the platform’s real-name account and the payment is completed within the order’s specified time, the order will be processed normally. 2.If it is verified that the buyer’s payment account does not match the platform’s real-name account, handle it according to the measures in Article 7 above. |
13.Using a non-real-time payment method to pay for the order without the seller’s consent. | The seller has the right to choose to either proceed with the transaction or cancel the order and refund the payment If the seller chooses to proceed with the transaction, they must release the digital assets within 30 minutes of receiving the payment.If the seller chooses to cancel the order, they must complete the refund within 60 minutes of receiving the payment, and the digital assets will be returned to the seller. |
| 14.During holidays or on workdays from 17:00 to 09:00 the next day, if a bank card transfer exceeds 50,000 CNY and is not split into multiple payments, causing the seller to be unable to receive the funds within 1 hour. | The seller has the right to choose to proceed with the transaction or cancel the order and refund. — If the seller chooses to proceed, they must release the digital assets within 30 minutes of receiving the payment. — If the seller chooses to cancel the order, they must complete the refund within 60 minutes of receiving the payment, and the digital assets will be returned to the seller. |
| 15.Seller’s receiving account becomes abnormal due to buyer’s payment. | 1.If the buyer cannot provide proof that their account is normal, the seller must complete the refund within 24 hours after the receiving account returns to normal, and the platform will cancel the order. 2.If the buyer can provide proof that their account is normal, and the buyer’s account is verified to have no abnormalities, the order is completed, and the digital assets should be delivered to the buyer. 3.Fiat and crypto trading permissions will be frozen until the case is resolved. |
| 16.Payment includes notes such as “cryptocurrency, BTC, Bitcoin, AstralX,” or similar terms. | The seller has the right to choose to either proceed with the transaction or refund and cancel the order: 1.If the seller chooses to proceed, the seller must release the digital assets within 30 minutes of receiving the payment. 2.If the seller chooses to refund and cancel the order, the order will be canceled, the digital assets will be returned to the seller, and the seller must complete the refund within 60 minutes of receiving the payment. If the seller’s receiving account is frozen as a result, it will be handled according to the measures in Clause 15 above. 3.If this behavior is reported, for a first violation, the fiat currency privileges will be frozen until reviewed, and then continue to be frozen for 24 hours. 4.For two or more violations, the fiat currency privileges will be frozen for 7 days (and depending on the severity of the situation, penalties may be increased up to permanent freezing of fiat privileges). |
| 17.Buyer flagged by the risk control system for maliciously sniping low-price orders. | 1。If the buyer has not paid, the platform will cancel the order, and the assets will be returned to the seller. 2.If the buyer has already paid, the seller must complete the refund within 30 minutes during the appeal process; the platform will assist in canceling the order, and the assets will be returned to the seller. 3.If the buyer refuses the refund and cancellation, the platform will forcibly cancel the order within 30 minutes of intervention. If the buyer engages in this behavior twice, the risk control system will restrict certain functions of the buyer’s account. |
| 18.If the buyer cannot be reached within 30 minutes after customer service intervenes in the dispute. | 1. For a first violation, the fiat trading privileges will be frozen until review, an online warning will be issued, and privileges will be restored 24 hours after the issue is resolved. 2. For three or more violations, fiat trading privileges will be frozen for one month (depending on severity, penalties may be increased up to a permanent freeze of fiat trading privileges). |
| 19.he contact phone number provided on the order page is invalid. | |
| 20.Verified as malicious order blocking. | |
| 21.erified as engaging in transfer “test transaction” behavior. | 1. For the first violation, the fiat trading privileges will be frozen until online verification, and then continue to be frozen for 24 hours. 2. For two or more violations, the fiat trading privileges will be frozen for 7 days (in severe cases, penalties may be increased up to permanent freezing of fiat trading privileges). |
| 22.Preliminary determination by the risk control system as a high-risk user. | Suspected: Freeze fiat and withdrawal permissions until the case is resolved. Suspected: freeze fiat & withdrawal; confirmed: severe penalties up to permanent freeze |
| 23.Reported for engaging in malicious false alert behavior. | |
24.Reported for trading with high-risk funds. | |
| 22.Reported for trading with fraudulent funds. | |
| 23.Malicious police reporting behavior | |
| 24.Using risky funds for transactions | |
| 25.Using fraudulent funds for transactions | |
| 26.Inducing counterparties to trade off-platform | |
| 27.Providing forged transfer/payment/chat records | Permanent account freeze |
好的，我将按**原表结构（两列：异常 / 处理措施）**完整翻译并整理为英文表格如下：
Seller Abnormal Behavior & Handling Measures
| Seller Abnormal Behavior | Handling Measures |
|---|---|
| 1. After the order is created, the seller disputes the order price | Unless the buyer agrees to renegotiate the price, the order shall proceed normally and the seller must release assets within the specified time |
| 2. Seller’s provided receiving account is abnormal | Buyer may choose to proceed or cancel. If proceeding and full payment is confirmed within time, seller must release assets after receiving payment. If canceled, seller must refund and assets return to seller |
| 3. Seller fails to provide valid payment method in time, causing order cancellation | Platform will cancel order during appeal and penalize seller. This cancellation does not count toward buyer’s daily cancellations. If complained twice, seller account functions will be restricted |
| 4. Seller (non-advertiser) provides payment info not matching verified identity | Buyer may cancel and complain. First violation: freeze fiat function + 24h; 2+ violations: 7-day freeze or more severe penalties up to permanent |
| 5. Seller accepts payment from account not matching buyer’s verified name | Seller bears all risks. If complained, system will restrict seller account functions |
| 6. After buyer marks “paid” and completes payment, seller does not release within 30 minutes | Buyer may proceed or request refund. If proceeding, platform confirms and assigns assets to buyer. If refund requested, seller must refund within 60 minutes |
| 7. Seller unreachable within 30 minutes after customer service intervention | First violation: temporary freeze + warning; 3+ violations: 1-month freeze or more severe penalties
|
| 8. Invalid phone number provided on order page | |
| 9. Seller receives excess payment but refuses to refund or gains unjust profit | Suspected: freeze fiat & withdrawal; confirmed: severe penalties up to permanent freeze
|
| 10. Seller flagged as high-risk user | |
| 11. Malicious police reporting behavior | |
| 12. Using risky funds for transactions | |
| 13. Using fraudulent funds for transactions | |
| 14. Inducing counterparties to trade off-platform | |
| 15. Providing forged transfer/payment/chat records | Permanent account freeze |
Risk Control Triggered Abnormalities & Handling Measures
| Risk Control Triggered Abnormality | Handling Measures |
|---|---|
| 1. User refuses or fails to cooperate with AML (anti-money laundering) checks after being flagged | Platform may directly classify account as abnormal and take actions including raising risk level, freezing account and related accounts until verification materials are approved |
| 2. User suspected or confirmed of fraud, or transferring assets to high-risk platforms | Platform may freeze or restrict C2C trading, withdrawals, or disable all account functions depending on severity |
| 3. Account used by others or for illegal proxy trading | Platform may restrict or permanently disable C2C trading, delay/limit withdrawals, or freeze account and related accounts |
| 4. Receiving or introducing illegal-source funds/assets | Platform will permanently restrict all functions of the account and related accounts |
| 5. Identified as engaging in money laundering | Platform will permanently restrict all functions of the account and related accounts |
| 6. Judicial freeze on account | Platform will freeze account strictly per legal request; extensions require official documentation; user must contact authority for resolution |
| 7. Judicial investigation requiring account data | Platform may restrict some functions of the account and related accounts depending on situation |
AstralX Global
March 1 7, 2026