If you are not sure if an email or message sent by AstralX is genuine, please do not click on any links or provide any personal information. The following are some suggestions for checking the authenticity of Astral emails/messages:
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Check the sender address: verify that the sender address of the email is from the official Astral email address and not a spoof email address similar to Astral. You can also try to verify if the sender's address is real by looking up the contact information on Astral's official website.
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Verify the link: If the email contains a link, hover over the link to see the target URL. Make sure that the link leads to the official Astral website and not to an Astral-like spoof site. If you are not sure if the link is safe, do not click on it.
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Do not provide personal information: If an email or message asks you to provide personal information or account credentials, please do not respond or provide the information. Official Astral Customer Service will not ask you to provide sensitive information.
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Contact Customer Service: If you are still unsure if an email or message is authentic, please contact Astral Customer Service for verification.
Please always be vigilant and take steps to ensure the security of your account and personal information. If you experience any security issues or suspect that your account is at risk, please contact Astral Exchange Customer Service immediately.