1 Parties
1.1 Astral (hereinafter referred to as the "Company") is a company incorporated in Poland under the relevant Polish law and operates the website: www.astralsec.com (hereinafter referred to as the "Website" or the "Website" or "Site"). The Website is a platform dedicated to the trading of digital assets and the provision of related services (the "Service" or the "Service") to users. For the convenience of this Agreement, the Company and the Site are collectively referred to in this policy as "we" or other first-person designations.
1.2 As long as the natural person or other subject who accesses the Website is a user of the Website, for the convenience of this policy, the term "you" or other second person is used below.
1.3 For this policy, we and you are collectively referred to in this policy as the "Parties" and we or you are referred to solely as a "Party".
2 Purpose of the Privacy Policy
The Privacy Policy sets out the types of information we collect about you only through your access to the Site, registration on the Site and/or use of the services we provide, and how we use and protect that collected information.
3 Your consent
To ensure that you have full confidence in our processing of personal data, you must read and understand the terms of the Privacy Policy in detail. In particular, by accessing our website, whether or not you are registered on that website, you indicate to us that you accept, agree, undertake and confirm that.
3.1 You disclose personal data to us voluntarily together with the required consent.
3.2 You will comply with all the terms and limitations of this Privacy Policy.
3.3 You consent to the collection of your information by us through your login to this website, registration on this website and/or use of the services we provide, and you consent to any future changes to our Privacy Policy.
3.4 You agree to be contacted by our branches, affiliates, and employees regarding products and services that may be of interest to you (unless you have indicated that you do not wish to receive such messages).
4 Information Collected
4.1 When you use the Site, you agree that we may begin to use cookies to track every action and to collect and remember all information you leave behind, including but not limited to your IP address, geographic location, and other information.
4.2 If you are willing to use the services provided by the Website, you are required to fill in and provide two types of information.
4.2.1 Identity information. This information helps us to verify your eligibility to register as a member of the Website, including but not limited to your name, your residential address, mailing address, and other different certificates issued by your country or government with information that proves your identity and the number involved and all other information that helps us to verify your identity (hereinafter collectively referred to as "Identity Information ").
4.2.2 Service Information. This information helps us to contact you and provide you with the Services, including, but not limited to, your telephone number, fax number, valid email address, mailing address, debit card information, and/or other account information (collectively, the "Service Information").
4.3 In connection with your use of the Site or the services offered therein, we may collect additional information as necessary to improve the functionality of the Site, to enhance your experience of using the Site and the services offered therein and their security or as may be ordered by a court or other governmental authority of competent jurisdiction, through our dedicated email address posted on the Site or in any other manner we deem appropriate.
4.4 If you access any links to other third-party websites or collaborate with third parties on the Site, you shall agree to and abide by the separate and independent privacy policy of such third-party networks. We are not responsible for the content and activities of such websites or collaborating parties.
5 Privacy Policy for Collecting Image Data
Astral Exchange respects the privacy of users and is committed to protecting the security of personal information. When using the services of Astral Exchange, in order to provide a better user experience and a safer trading environment, we may collect your image data. This image data may include but is not limited to your avatar, identification photos, etc.
The purposes of collecting image data include but are not limited to:
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Identity Verification: We may use the image data you provide for identity verification to ensure the security and compliance of your account.
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Customer Support: When you contact customer support for assistance, the image data you provide may help us accurately identify and resolve your issues.
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Personalized Service: We may use the user avatar data you provide to customize your trading experience, such as displaying your avatar on the trading interface to enhance friendliness and familiarity.
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Social Interaction: The user avatar data you upload may be used for social features within Astral Exchange, such as community discussions, user comments, etc., allowing you to interact and communicate better with other users.
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Anti-Fraud Measures: We may use image data for anti-fraud and security checks to prevent malicious individuals from using accounts for fraudulent activities.
We promise that without your consent, we will not share or disclose your image data to any third party unless required by law or authorized by competent authorities.
If you have any questions or concerns about our collection and use of your image data, please feel free to contact our customer service team for further explanation and assistance.
Please read and understand our privacy policy to ensure that your personal information is fully protected and respected.
6 Cookies
6.1 We use GoogleStats to record our performance and check the effectiveness of online advertising through cookies when you visit our website. Cookies are small amounts of data that are sent to your browser and stored on your computer's hard drive. A cookie can only be sent to your computer's hard drive if you use your computer to access our website.
6.2 Cookies are commonly used to record the habits and preferences of visitors as they navigate through the various items on our website; the information collected by cookies is anonymous and collective statistics and does not contain personal data.
6.3 Cookies cannot be used to obtain data on your hard drive, your email address, or your data, and they allow our website or service provider systems to recognize your browser and to capture and remember information. Most browsers are preset to accept cookies, and you can choose to set your browser to not accept cookies, or to notify you if cookies are being installed. However, if you set it to disable cookies, you may not be able to activate or use certain features of our website.
7 Use of Information
7.1 We use the information we collect about you for the following purposes or in the following ways.
7.1.1 To provide you with our various services through our website.
7.1.2 To identify and confirm your identity when you use our website.
7.1.3 To improve and enhance the services on our website (based on the information and feedback we receive from you, to help us improve the services on our website and in turn we can respond more effectively to your service requests and support needs).
7.1.4 Statistical data on the usage of our website and data analysis of cooperation with government agencies, institutions, etc.
7.1.5 Personalizing your experience (your information will help us to better respond to your individual needs).
7.1.6 Processing transactions (your information, whether public or private, will not be sold, exchanged, transferred, or made available to any other company for any reason without your consent, except for the express purpose of completing the transaction you have requested).
7.1.7 Send regular emails (the email address you provide for order processing, in addition to occasionally receiving news, updates, information about relevant products or services, etc. from us, available to send you information and updates about your order).
7.1.8 To satisfy other purposes set out in the Terms of Service and all lawful means to satisfy such purposes.
7.2 We will not sell, trade, or otherwise transfer information to other parties or allow others to collect or use information, other than the following other parties and the following information: our affiliates, trusted third parties who help us operate our website, conducting our business, or provide services to you, so long as those parties agree to keep such information confidential; when we believe that the information disclosed is appropriate, it is in compliance with laws, rules, regulations, or orders from a court or other competent authority, to implement our site policies, as necessary to properly operate the site, as necessary for affiliated parties to provide services, or to protect our rights, property, or safety or that of others. However, your information will not be provided to other parties for marketing, advertising, or other purposes.
8 Protection of Personal Data
8.1 We implement appropriate physical, electronic, managerial, and technical measures to protect and secure your data. We endeavor to ensure that any personal data collected through our website is protected from any third party that is not related to us. The security measures we take include but are not limited to.
8.1.1 Physical measures: Records containing your data will be stored in a locked area.
8.1.2 Electronic measures: Computer data containing your data will be stored on computer systems and storage media with strict access restrictions.
8.1.3 Administrative measures: Only our authorized staff will have access to your data, and these staff will be required to comply with our internal code of personal data confidentiality.
8.1.4 Technical measures: Encryption technology such as SecureSocketLayerEncryption may be used to transmit your data.
8.1.5 Other measures: Our web server is protected by a "firewall".
8.2 If you become aware of any security vulnerabilities on our website, please contact us immediately so that we can take appropriate action as soon as possible.
8.3 Despite the implementation of the above technical and security measures, we cannot guarantee the absolute security of data transmission over the Internet and therefore we cannot absolutely guarantee that the personal data you provide to us through our website will be secure at all times. We are not responsible for any unauthorized access to your personal data and we will not be liable for any loss or damage arising from or resulting from such access.
9 Amendments to the Privacy Policy
We reserve the right to change this Privacy Policy at any time. We will notify you of revisions to our Privacy Policy by updating and posting the effective date of the new version and highlighting the revisions, and sometimes we may post a notice to tell you that the Privacy Policy has been revised, but this is not an obligation on our part. You should periodically review the Privacy Policy and monitor its revisions, and if you disagree with the revisions, you should cease accessing the Site immediately. When an updated version of the Privacy Policy is posted, your continued access to the Site shows and indicates that you agree to the content of that update and agree to abide by that updated Privacy Policy.
10 Communication with us
10.1 If you have any requests or comments, you can contact us by email at support@astralsec.com. This is the official email that belongs to us for communication with you. Therefore, we are not responsible for any act or omission by you for not using a valid contact form.
10.2 We only publish announcements and information through the valid contact details on this website or post announcements on this website, so we are not liable for any loss arising from your trusting information not obtained through the above means.
10.3 If you have any questions about our Privacy Policy, please feel free to contact us.