Welcome to Astral! Before you can start trading, you need to complete a procedure called Know Your Customer (KYC). The purpose of this procedure is to ensure that our platform is safe and reliable, and to comply with the requirements of relevant laws and regulations.
Here are the steps to complete KYC:
1. Click on the profile picture in the top left corner of the Astral app and log in to your Astral account.
- Note: New users registering with Astral will have their identity shown as "Unverified". Users with unverified identities will have restricted trading permissions. You can not change this after completing the KYC process.
2. In the "Identity verification" section, you can see your current verification level, which is "Standard identity verification". Click the "Start Now" button to initiate the KYC process.
3. At the top of the "Personal information" section, select your country or region.
4. Fill in your "First Name" and "Last Name" . Choose the type of identification document you can provide (ID card/Driver license/Passport/Other) and enter your identification document number as instructed.
- Note: Ensure that all the information you input matches the details on your identification document. After submission, you won't be able to make changes until verification is completed.
5. After clicking the [Submit] button, select the issuing country/region of your proof document to see the documents we accept.
-
Note:The interface is for temporary use. If there is no activity for an extended period, it will be considered as authentication failure.
6. After selecting the document type —【Passport】/【Driver's License】/【ID Card】, follow the instructions to place the front and back of the document in the corresponding recognition boxes, take photos, and upload the document pictures.
- Note: If you select [Take photo] and the system prompts that your camera cannot be accessed, we will not be able to verify your identity. Please go to your permissions settings and allow camera access.
7. AFollow the sample demonstration to perform the [Facial Verification]. After clicking [Start Recording], the system will begin the facial verification process. Please avoid wearing hats, glasses, or using filters, and ensure that the lighting is sufficient for the recording.
8. After completing the above process, please wait patiently, Astral will review your application in time.
- Note: The number of KYC authentications is limited to 3 times. If it exceeds 3 times, the verification limit will be displayed. You need to contact the customer service background to reset the number of times (revert to 3 times); the valid time of each verification is 30 minutes, and if it exceeds 30 minutes, it will be recorded as once. It is also counted as a rejection by the background; within the 30-minute validity period, you can refresh or repeatedly enter the same link to continue; during the verification period, please do not refresh or exit the interface.